General Inquiries
Pease do visit our Lash Guide for step-by-step explanation and video tutorial!
Yes! Our lashes can be reused at least 10 times (or more) with proper care.
Check out our Lash Guide for the proper ways to ensure your lashes are well taken care off.
Use PURIFY to clean residue off the lashes, followed by 70% isopropyl alcohol to ensure the lashes are well disinfected.
Yes, you may!
The guideline of 5-7 days is the minimum wear time we propose, as own natural lashes grows out everyday. As we advocate using the lash serum daily, your natural lash may grow out faster and that may cause the lash clusters to look uneven.
However, feel free to keep them on for more than a week!
Do note that we recommend thoroughly cleaning the lashes and sanitizing them for hygiene purposes at least bi-monthly.
Although the lashes can be worn in the shower, it is best to minimize direct contact with water pressure from the shower head. When washing your face, be gentle and go around the eyelashes to ensure the lashes stay firmly in place.
To ensure the lashes remain in place, it is recommend to go swimming only after allowing a fresh set to sit for at least 1 hour.
Pressure from the water may also tug at the lashes, so ensure that the lashes are still secure before your swim.
The recommended day to take your new look for a swim is ideally T+1 of your fresh set application. This will ensure the lashes stay on securely.
A patch test is an initial test that you can conduct on a small patch of your eye to see if there are any allergic reactions before a full application.
Our products do not contain harmful chemicals or toxins, so it is extremely unlikely that your eyes would experience an allergic reaction.
However if you are unsure or have really sensitive eyes, you may want to do a patch test first just to be safe.
These lashes are so lightweight, you don't even feel like they are there until you look into a mirror!
Do clamp your lashes with PICK, the applicator tool, every morning and night to secure lashes. It is also recommended to clamp lashes after showering or washing your face.
On that note, for hygiene purposes and to ensure your natural lashes are healthy and grow well, we recommend completely removing the cluster lashes after 10 days and reapplying a new set.
See Lash Guide for more details.
Use PURIFY to comb through the cluster lashes and ensure all residue is removed. Dab dry and soak in 70% isopropyl alcohol to ensure the lashes are well disinfected.
See Lash Guide for full details.
Safety
We have designed the products to cater for sensitive skin. They are allergy-proof and pregnancy safe.
Even so, it is still recommended that you do a patch test before application.
Yes, the products we carry are Vegan and Cruelty-Free.
Yes, the products we carry are pregnancy safe. In fact, many of our customers are expecting mothers that don't want to go through the hassle of having to put on makeup but can still rock pretty lashes!
Stay calm and flush out any irritants from your eye with water.
